1. Introduction
This privacy policy explains how Jts Custom Interiors Limited, operating as JTS Interiors, collects, uses, and protects information when you visit our website, request our services, or communicate with our team. The website and the services it describes are developed and operated by the developer JTS Interiors, based at 182 Vancouver St, OSHAWA - L1J 5X4, Canada (CA). We respect your privacy and are committed to handling your information with care, transparency, and security.
This policy applies to this website and to the professional, scientific, and technical services we provide, including computer systems design and computer integrated systems design. Where we refer to the Company, we mean Jts Custom Interiors Limited and its team members. Where we refer to you, we mean any person who visits this website, submits an enquiry, or engages our services.
We encourage you to read this policy in full so you understand what information we hold, why we hold it, and what choices you have. If anything in this policy is unclear, you are always welcome to contact us using the details at the end of this page.
2. Scope of This Policy
This policy covers personal information handled by the Company in connection with this website and with the delivery of our services. It covers information about individuals who contact us, who request proposals, who book consultations, who engage us for a project, and who interact with our online presence.
The policy does not cover information handled by third parties whose websites we link to, or by product manufacturers and platform providers whose technology we integrate into a project. Those organizations have their own policies and practices, and we encourage you to review them where relevant.
Our services sometimes involve building systems for a client that process data about that client and their building. Where we act as a builder of those systems, the control of that data remains with the client. This policy explains how we handle information in our own role as a service provider.
3. The Information We Collect
We collect information in three main ways. First, information you give us directly, such as your name, email address, and the details of your project. Second, information we gather automatically when you use the website, such as your device type and the pages you visit. Third, information we may receive from other sources, such as a builder or designer who introduces a project to us.
We keep the collection of information to the minimum needed to serve you well. We do not collect sensitive categories of information unless you choose to share them with us and they are relevant to your project, such as accessibility needs or health-related considerations for a space you want us to design.
The sections that follow describe each type of information in more detail, along with the reasons we hold it and the length of time we typically keep it.
4. Information You Provide Directly
When you use our contact form, request a proposal, book a consultation, or email us at dispatch@jtsinteriors.lat, you may share your name, email address, telephone number, project address, and a description of your project. We use this information to respond to your enquiry, prepare estimates, and manage our relationship with you.
During a consultation, you may also provide information about your building, your existing technology, your preferences, and your goals. This information helps us design a system and an interior that truly fit the way you live or work. We record this information in project notes that are accessible only to the team working on your account.
If you become a client, we may hold contract details, invoicing information, and records of communication. This information supports the delivery of services and satisfies our accounting and legal obligations.
5. Information Collected Automatically
When you visit this website, our servers and hosting partners may record technical information such as your internet protocol address, browser type, device type, operating system, pages visited, time of visit, and referring pages. We use this information to understand how visitors use the site, to keep the site secure, and to improve performance and usability.
This data is generally aggregated and does not identify you personally. For example, we may review which pages are most popular so we can improve the information we publish, and we may review error logs so we can fix technical problems quickly.
We do not use this technical data to build profiles of individual visitors, and we do not sell it to anyone.
6. Information from Other Sources
From time to time we may receive information about you from public directories, industry registries, or business partners who introduce a project to us. We may also receive information from your architect, builder, or interior designer when they engage us on your behalf.
Where we combine information from these sources with information you gave us directly, we handle the combined data in line with this policy. You will always be able to contact us to learn what we hold and to ask us to correct or remove it.
We only accept such introductions where the person or organization sharing the information has a proper basis to do so. If you believe your information reached us without your consent, please tell us and we will investigate promptly.
7. How We Use Your Information
We use your information to respond to enquiries, prepare proposals and estimates, deliver services, schedule site visits, manage contracts and invoices, and provide support after a project is complete. We also use it to improve our services, maintain accurate records, and meet legal and accounting obligations.
We may send you relevant updates about your project, such as progress notes and maintenance reminders, because these are part of the service we deliver. We only send marketing or newsletter messages if you have agreed to receive them, and you can withdraw that agreement at any time.
We do not sell your personal information to anyone, and we do not share it with unrelated companies for their own marketing purposes.
8. Legal Bases for Processing
Where data protection law requires a legal basis for processing, we rely on the following grounds. We process information with your consent when you choose to subscribe to updates or when you voluntarily share sensitive details with us. You may withdraw consent at any time.
We process information to perform a contract with you, or to take steps at your request before entering into a contract, such as preparing a proposal you asked for. We process information to meet legal obligations, such as keeping records required by Canadian tax law.
We also process information for our legitimate interests in operating and improving our business, such as securing our systems and reviewing how the website performs, provided that your interests and rights do not outweigh those interests.
11. Service Providers
We use a small number of trusted service providers, including website hosting, email, cloud storage, accounting, scheduling, and video conferencing tools. These providers process your information only to the extent needed to perform their functions and are required to protect it.
We choose providers that maintain appropriate security safeguards, and we review our arrangements regularly. Where a provider is based outside Canada, we take reasonable steps to ensure your information remains protected in line with this policy.
If you would like to know which categories of providers we use, contact us and we will be happy to explain our arrangements.
12. Cross-Border Data Transfers
Because we operate from Canada and work with international technology providers, your information may be stored or processed outside Canada, including in the United States and elsewhere. Where information crosses borders, we take reasonable steps to ensure it is protected to a standard consistent with this policy and with applicable law.
When you contact us or engage our services, you understand that transfers may occur as described here. We monitor our providers and their data handling practices to keep this risk low and to act quickly if a concern arises.
If you have questions about where your information is stored, or about the safeguards in place for a specific transfer, please contact us and we will explain the practical arrangements for your project.
13. Data Security
We use appropriate technical and organizational measures to protect your information against loss, misuse, unauthorized access, alteration, and disclosure. These measures include secure connections, access controls, restricted staff permissions, and regular review of our practices.
Access to project records is limited to the team members and contractors who need it for their role. Devices are protected with passwords and encryption where practical, and accounts use strong credentials and additional verification where available.
While no method of transmission over the internet is completely secure, we work hard to protect your data and to respond promptly and transparently if a concern ever arises.
14. Data Retention
We keep your information only for as long as needed for the purposes described in this policy, or for as long as the law requires. Records related to contracts and accounting are kept for the periods required by tax and business law in Canada, typically several years after the completion of a project.
Enquiry information that does not become a project is kept for a shorter period, usually long enough to follow up and then removed. Project design records may be kept longer so we can support warranty work and future maintenance.
When information is no longer needed, we delete it securely or anonymize it so it can no longer be linked to you.
15. Your Privacy Rights
Depending on where you live, you may have rights to access the information we hold about you, to correct it, to delete it, to restrict or object to certain processing, and to receive a portable copy. You may also withdraw consent at any time where processing relies on it.
To exercise any of these rights, contact us at dispatch@jtsinteriors.lat and we will respond within a reasonable time, usually within thirty days. We may ask you to confirm your identity before acting on a request, to protect your information from unauthorized access.
You also have the right to make a complaint to a data protection authority. In Canada, that would typically be the Office of the Privacy Commissioner of Canada or the privacy authority in your province. We ask that you give us the chance to resolve any concern first.
16. Privacy for Children
Our services and this website are directed at adults and are not intended for children under the age of thirteen. We do not knowingly collect personal information from children. If you believe that a child has provided us with information, please contact us at dispatch@jtsinteriors.lat so that we can review the matter.
Where we learn that we have collected information from a child without the involvement and consent of a parent or guardian, we will delete the information as soon as reasonably possible. Our retention and deletion practices described in this policy apply to such information as well.
We encourage parents and guardians to stay involved in the online activity of the children in their care and to contact us if they have any questions.
17. Third-Party Links
Our website may contain links to external websites operated by other organizations, including social media platforms, professional bodies, and technology vendors. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any external site you visit, as this policy applies only to information we handle.
When you follow a link to an external site, any information you provide there is governed by that site and its own practices. We include links because they are useful to our visitors, and we review them from time to time, but we cannot control the content or practices of those destinations.
If you find a link on our website that concerns you, or that appears to have changed purpose, please tell us so we can review it.
18. International Visitors
This website is hosted and operated from Canada. If you visit the website from outside Canada, your information may be transferred to and processed in Canada. The data protection laws of Canada may differ from those of your country, and we apply the practices described in this policy to your information regardless of where you are located.
By using the website, you acknowledge that your information may be processed as described in this policy and that transfers to Canada may occur. We remain committed to protecting your information to the standard described throughout this policy.
If you visit from a jurisdiction with specific privacy rights, such as the European Economic Area or the United Kingdom, we will honour those rights to the extent they apply to our processing.
19. Automatic Decision-Making
We do not use your personal information for fully automatic decision-making that produces legal or similarly significant effects on you. Any decisions about your project, such as scope, pricing, or scheduling, are made by our team based on information you provided and on professional judgement.
We may use simple automated tools for administrative purposes, such as confirming that a form was completed correctly or that a payment was received. These tools do not make decisions about you as a person.
If that ever changes, we will update this policy and provide you with information about the logic involved and your right to request human review.
20. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will revise the effective date at the top of this page and post the updated policy on this website.
Significant changes will be highlighted on the homepage for a reasonable period so you have a chance to review them. Continued use of the website after changes are posted means you accept the updated policy.
We encourage you to review this page from time to time so you stay informed about how we protect your information.
21. Contact Information
Jts Custom Interiors Limited · 182 Vancouver St, OSHAWA - L1J 5X4, Canada (CA). For any privacy question, request, or concern, contact the JTS Interiors team at dispatch@jtsinteriors.lat or by telephone at +12233554279.
We aim to respond to all privacy enquiries promptly, usually within one business day for simple questions and within thirty days for formal requests. We are committed to resolving concerns in a fair and transparent manner, and we will always explain any action we take.